cb991 Privacy Policy

Introduction and Scope of Policy

cb991 ("we", "us", "platform") is a trusted online casino and betting service provider in Bangladesh. Keeping the personal information you provide secure when you visit our website cb991.cam is our highest priority. This privacy policy tells you what types of information we collect, how we use that information, and what steps we take to protect your information.

This policy applies to all cb991 services, mobile platform, live chat support, and payment processing systems. By using our website or services, you will be considered to have given your consent to the terms of this privacy policy.

We reserve the right to update this policy from time to time. We will notify you in a timely manner before any significant changes take effect.

What Information We Collect

The following types of information may be collected during registration and use of services at cb991:

2.1 Identity Information

• Full name and date of birth (for age verification — only those aged 21 or above may register)
• National ID number or passport number (if identity verification is required)
• Email address and contact details
• Residential address

2.2 Account and Financial Information

• Login credentials (encrypted password)
• Payment method details — such as relevant information for bKash, Nagad, Rocket, Upay, or bank accounts
• Deposit and withdrawal history
• Transaction records

2.3 Technical Information

• IP address and device type
• Browser type and version
• Cookie and session data
• Site access time and navigation behavior
• Access logs and error reports

2.4 Gaming Behavior Information

• Play history and betting patterns
• Preferred game categories and services
• Bonus and promotion usage records
• Live chat support conversation logs

How We Collect Information

cb991 collects information in the following ways:

3.1 Information Provided Directly

You provide information to us directly when you register at cb991, log in to your account, request a deposit or withdrawal, contact our support team, or fill out any form.

3.2 Automatically Collected Information

Some technical information is collected automatically through our servers, cookies, pixel tracking, and similar technologies. This information is essential for monitoring platform performance and ensuring security.

3.3 Information Received from Third Parties

We may also receive certain information from payment processors (bKash, Nagad, Rocket, Upay, etc.) and identity verification agencies. This information is used solely to comply with applicable legal obligations and to ensure secure transactions.

Purpose of Using Your Information

cb991 uses your information for the following purposes:

• Account Management: To create, verify, and maintain your account.
• Service Delivery: To ensure gaming services, bonuses, promotions, and cashback benefits.
• Financial Transactions: To process deposits, withdrawals, and payments.
• Security and Fraud Prevention: To prevent unauthorized access, fraud, and money laundering.
• Legal Compliance: To comply with applicable laws and regulations.
• Customer Service: To resolve your questions and complaints quickly and effectively.
• Responsible Gaming: To monitor gaming behavior and ensure responsible gaming.
• Platform Improvement: To improve user experience and service quality.

Your information will not be sold or shared with any third party for advertising purposes.

Data Sharing and Third Parties

cb991 does not generally share your personal information with third parties. However, information may be shared in the following limited circumstances:

5.1 Service Provider Partners

Only information necessary for service delivery may be shared with payment gateways (bKash, Nagad, Rocket, Upay), identity verification agencies, and technology service providers. These partners are required to operate under our privacy policy.

5.2 Legal Obligations

We may disclose information if required to do so under a court order, regulatory directive, or applicable law.

5.3 Business Transfers

In the event of a company merger, acquisition, or asset transfer, user information may be transferred. In such cases, we will notify you in advance and the new operating entity will be required to comply with the terms of this privacy policy.

Data Protection and Security Measures

cb991 uses industry-standard security technologies and practices to protect your personal information:

• SSL Encryption: All data transmissions on our website are protected by SSL (Secure Socket Layer) encryption, which prevents third-party access.
• Encrypted Storage: Your password and sensitive financial information are stored in encrypted format.
• Access Control: Only authorized staff have access to your information and they are bound by strict confidentiality obligations.
• Regular Audits: Our systems undergo regular security audits to identify and address any vulnerabilities.
• Firewall Protection: Our servers are kept secure with advanced firewalls and intrusion detection systems.
• Two-Factor Authentication: We offer additional authentication options to enhance account security.

However, no method on the internet is 100% secure. In the event of any security breach, we will notify you as quickly as possible and take the necessary steps.

Cookie Policy

Cookies are used on the cb991 website. Cookies are small text files stored in your browser that help improve website functionality.

7.1 Essential Cookies

These cookies are essential for the basic functionality of the website. Without them, login sessions, payment processes, and security verification are not possible.

7.2 Functionality Cookies

These cookies are used to remember your preferences, language settings, and previous session information, making your browsing experience easier.

7.3 Analytical Cookies

These cookies are used to analyze website usage statistics and improve service quality. The information collected is anonymous and cannot be used to identify individuals.

You can control or reject cookies at any time by changing your browser settings. However, disabling some cookies may cause certain features of the service to not work properly.

Data Retention Period

cb991 retains your personal information only for as long as necessary. The retention period depends on the type of information and the purpose for which it is used:

• Active Account: All relevant information is retained for as long as your account remains active.
• Closed Account: Even after an account is closed, certain information may be retained for a specified period to meet legal obligations.
• Financial Transaction Records: Retained for the period required under applicable financial regulations.
• Technical Logs: Retained for a limited period for security monitoring and then automatically deleted.

After the specified period, unnecessary information is securely deleted or anonymized.

Your Rights

As a cb991 user, you have the following rights regarding your personal information:

9.1 Right to Access

You have the right to know what information we have collected and stored about you. Upon request via our support email, we will provide you with a copy of that information.

9.2 Right to Rectification

If there is any inaccuracy or incompleteness in your information, you may request us to correct it. Many details can be updated directly from your account settings.

9.3 Right to Erasure

In certain circumstances, you may request that your personal information be deleted. However, some information may need to be retained for a specified period due to legal obligations or legitimate interests.

9.4 Right to Object to Processing

You may object to marketing communications or optional analytical processing. We will respect your request in such cases.

9.5 Right to Data Portability

Where applicable, you have the right to receive the information you have provided in a structured, commonly used, and machine-readable format.

To exercise any of the above rights, email us at [email protected]. We will respond within a reasonable time after verifying your identity.

Privacy Protection for Minors

cb991 is strictly a service for those aged 21 or above. We do not knowingly collect any personal information from minors.

We conduct an age verification process at the time of registration. If we become aware that a person under the age of 21 is using our services, their account will be immediately closed and all collected information will be deleted.

If you believe that a minor is using our services, please let us know at [email protected].

International Data Transfers

cb991's servers and technical infrastructure may be located in various countries. Your information may be transferred outside Bangladesh for processing. In such cases, we ensure that:

• All transfers are completed through encrypted channels.
• The receiving party maintains protection measures equivalent to this privacy policy.
• Data transfers are limited to what is necessary for service delivery.

Changes to the Policy

cb991 reserves the right to periodically review and update this privacy policy. If any significant changes are made, we will:

• Publish a notice on the website.
• Update the "Last Updated" date at the top of the policy.
• Where applicable, notify registered users via email.

Continuing to use cb991 after any changes will be considered acceptance of the new policy. Therefore, it is recommended that you visit this page regularly.

Contact and Complaints

If you have any questions, concerns, or complaints about this privacy policy, please contact us:

• Email: [email protected]
• Live Chat: 24/7 live chat support in Bengali is available on the website.

We take all your requests seriously and try to respond as quickly as possible. We are grateful for your trust and confidence in cb991.